Press Reader
How to grow guest retention in 2020  21h59 18 février
Igor Smirnoff
Let’s face it; we live in an era of serial switchers. It doesn’t take much for us to abandon one brand for another based on a bad experience that would have been considered trivial just 15 years ago. But the digital age has made us less patient, more demanding, and, for better or worse,...
Guest Retention Starts With Employee Retention  21h58 18 février
Every industry in the world deals with the repercussions of employee churn. But despite numerous studies on the rising costs of voluntary resignations, the problem isn’t getting the attention it needs.
Sustainability in hospitality is good business  21h57 18 février
A decade ago, sustainability in the hospitality sector was a nice-to-have; today it is a business imperative as more and more people not only make sustainable travel choices...
An interview with Harsha Chanrai, Founder and CEO of Saira Hospitality  21h56 18 février
In September 2019, some people from PressReader were attending the Skift Global Forum and watched a captivating speaker ask the audience upfront, How do we feel about our average industry rate of turnover being 73.8%? Talk about bringing down the house Harsha Chanrai, founder and CEO of Saira...
Why caring is fundamental in hospitality  21h49 18 février
nbsp; The mind is never satisfied with the objects immediately before it but is always breaking away from the present moment, and losing itself in schemes of future felicity... The natural flights of the human mind are not from pleasure to pleasure, but from hope to hope. ...
Privacy and personalization in hospitality starts with permission  21h41 18 février
Back in 1998, the book, Permission Marketing: Turning strangers into friends and friends into customers, was released to help marketers deal with the attention crisis happening in America. At that time, the web wasn’t even mainstream, and yet we still had an attention crisis. What...
Retention in Hospitality study 2020  21h40 18 février
Growing loyalty among guests gets harder every year, especially with deep-pocketed Online Travel Associations (OTA) and Alternative Accommodation providers waging to win the bookings war. But it’s not just guest retention hotels need to worry about. Employee turnover is an...
As StarMetro shuts down, PressReader offers a go-to source for news  23h31 19 décembre
With the StarMetro daily newspaper officially shutting down on December 20th, many Canadian readers, especially those on the go, are left without their morning paper. As a Vancouver-based company, PressReader recognizes that trusted sources of information are vital to the growth of our city, and...
Aer Lingus passengers now get access to PressReader’s catalog  21h58 06 décembre
Aer Lingus joins Iberia and British Airways as the third airline from IAG group to offer PressReader to their passengers. The new partnership means passengers now have access to more than 7,000 newspapers and magazines from over 120 countries in 60 languages every time they fly Aer Lingus.
PressReader travels even farther with Air Mauritius partnership  22h56 20 novembre
It’s no secret that personalization has been a hot topic in the travel industry for a few years now, but it’s meaning is evolving. It’s no longer about making an educated guess about what your customers will like, and hoping you’re right. But it’s really about giving them ample choice at the...